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Terms and Conditions

Terms and conditions of our website

Please read these Terms and Conditions before placing your order.  All orders should be placed online on this site using our secure checkout and payment methods, or by telephone as we do not have a retail shop to allow people to call personally. We are Art & Craft Factory, registered as John L Brierley Arts & Crafts Ltd. Our company registration number is 11630389. Our registered office is Turnbridge Mill, Quay Street, Huddersfield, HD1 6QT, United Kingdom VAT Registration: 309773576.

Safety – Please note:

Craft products are not suitable for children under the age of three due to small parts.  Some of our products may also come wrapped in polythene bags which would present a risk to children. These terms and conditions set out the basis on which you can use and place orders for items on this website.  These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss.  By ordering goods from this website, you are deemed to have understood and accepted these terms.  These terms and conditions are correct at the time of going to press.  If any of this information changes we will tell you by updating the terms and conditions on this website www.artandcraftfactory.co.uk Our website is primarily intended for the sale of our products in the UK. However, we may accept orders from and deliver to addresses outside the UK.  If you are outside the UK and are interested in buying some of our goods, please email or call us in the first instance. You may contact us at this address or by email sales@artandcraftfactory.co.uk or call us on 01484 487522. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order. We will use the personal information you provide to us to supply the products to you; to process your payment for the products and if you agreed to this during the order process, to inform you about similar products and offers that we provide, but you may stop receiving these at any time by contacting us or using our online procedure. When we use the words “writing” or “written” in these terms, this includes emails.

Our contract with you

After placing an order, you will receive an email from us to acknowledge that we have received your order. Please note that this does not mean that your order has been accepted. Our acceptance of your order will take place when we email you to confirm your order has been dispatched, at which point a contract will come into existence between you and us.  A contract is not formed at the point in time that payment has been taken from you by Art & Craft Factory.  Until the goods are despatched the order may not be accepted by Art & Craft Factory or may be cancelled by you.  For security reasons we may restrict the volumes of certain items to be sold in any one transaction. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified. We will assign an order number to your order and tell you what it is when we accept your order via email confirmation. It will help us if you can tell us the order number whenever you contact us about your order. Following formation of the contract Art & Craft Factory shall continue to own any goods ordered until it has received payment in full.

Your right to make changes

If you wish to make a change to the product you have ordered, please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

Our right to make changes

We may change the product to reflect changes in relevant laws and regulatory requirements; and/or to implement minor technical adjustments and improvements. These changes will not affect your use of the product.


The prices shown are inclusive of any value added tax or sales tax. Due to circumstances beyond our control, prices may have to be altered up or down, including any alterations to the rate of value added tax. All prices shown are cash prices in sterling. The current price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the prices of products on the website and on your order are correct. However it is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. If the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.


All orders for products are subject to availability. Please note: Items we manufacture such as pipe cleaners, pom poms, paper shapes and sequins are often made to order and therefore orders for these products can take longer to dispatch during busy periods.

Colour reproduction

Art & Craft Factory take great care when doing photography to get the colours as accurate as possible. The limitations of colour reproduction and the individual colour settings of your device may mean a slight variation. Every reasonable care has been taken to ensure that the descriptions are accurate. However, specifications may change.

Providing the products

The costs of delivery will be as displayed to you on our website.  The time taken for your goods to be delivered will depend on your chosen method of delivery. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, our courier / Royal Mail will leave you a note informing you of how to rearrange delivery / where to make a collection in accordance with their terms. If after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot, we will contact you for further instructions and may charge you for further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection within a reasonable time, we may end the contract by writing to you, in which case, we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

Order issues:

We must be notified immediately upon parcel receipt of any short deliveries, faults or breakages and within 10 days of the parcel being mailed.  We will ask for ALL faulty goods to be returned for inspection.

Late deliveries:

Non-delivery – Claims for loss in transit will not be considered until 15 working days has elapsed from the date of despatch, in line with Royal Mail guidelines. You have legal rights if we deliver any products late. If we miss the delivery deadline for any products then you may treat the contract as at an end straight away if any of the following apply:

  • Delivery within the delivery deadline was essential (taking into account all the relevant circumstances);
  • Or you told us before we accepted your order that delivery within the delivery deadline was essential.

If you do not wish to end the contract straight away, you can give us a new deadline for delivery, which must be reasonable, and you can then end the contract if we do not meet the new deadline. If you do choose to end the contract for late delivery, you can cancel your order for any of the products or reject products that have been delivered. If you wish, you can reject or cancel the order for some of those products (not all of them).  After that we will refund any sums you have paid to us for the cancelled products and their delivery. If the products have been delivered to you, you must either return them by posting them back to us or (if they are not suitable for posting) allowing us to collect them from you. We will pay the costs of postage or collection. Please call customer services on 01484 435055 or email us at sales@artandcraftfactory.co.uk for a return label or to arrange collection. The product will be your responsibility from the time we deliver the product to the address you gave us.

Suspended product:

We may have to suspend the supply of a product to:

  • make minor technical changes;
  • update the product to reflect changes in relevant laws and regulatory requirements;
  • deal with unforeseen supply issues

We will contact you to tell you we are suspending supply of the product.  If we have to suspend the product we will adjust the order price so that you do not pay for products while they are suspended. You may contact us to end the contract for a product if we suspend it.

To make a payment

We accept payment with MasterCard, Visa, Paypal, & Maestro. You must pay for the products before we dispatch them. The taking of payment from you by Art & Craft Factory under any of the means set out below does not indicate that a contract has been formed between you and Art & Craft Factory. By placing a telephone order or by completing and submitting the electronic order form including your payment details you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Payment will be refunded to you if your offer is later refused or rejected by Art & Craft Factory.

By telephone

To make a payment using telephone, phone 01484 487522.

By internet

Visit www.artandcraftfactory.co.uk.

Shopping with Art & Craft Factory using a credit or debit card

Please pay for items as they are ordered by credit or debit card or PayPal.

Delivery charges

Our delivery rates are calculated on an order value basis. All standard deliveries are delivered by Royal Mail on a second class service (3 to 5 working days) and express services are delivered by TNT (1 to 2 working days). All available delivery options for your order can be selected at the check-out and if you order before 12pm Monday to Friday, your goods will be despatched the same day.

Delivery options & rates

Screen Shot 2016-02-15 at 14.58.13 Please note: both standard and express services could be affected by public holidays and busy periods, please allow sufficient time for your goods to arrive for your project deadline. Delivery times cannot be guaranteed and no delivery services are available on bank holidays. Our TNT Express service does not include weekends and this service to the Channel Islands, Isle of Man and Isle of Wight is guaranteed delivery within 2 days from the day of despatch. Please be aware that our Express Delivery service is not available in the Scottish Isles and those who are situated within the Isles of Scilly should make contact before making payment for our express services.

Send to a friend delivery service T&Cs

The service allows orders to be delivered to the account address as well as up to 5 other addresses. Additional delivery addresses can be added to your account either during checkout or by logging into ‘My Account’ and selecting the ‘Delivery Address’ option. After the new address details have been entered we will ask you to authenticate the new address against your billing address by entering your credit card details (the credit card must be registered to your billing address). We will not take any payment from the card and the information will not be stored by us, it is simply used as a security check. Once you have completed this step you can start delivering items to an alternative address.

Cancellation (ending your contract):

If faulty or misdescribed:

If your goods are faulty or miss-described you may have a legal right to end the contract (or to get the product repaired or replaced).  Nothing in these terms will affect your legal rights.  Below in the box is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

If your product is goods, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected life of your product your legal rights entitle you to the following:

  • up to 30 days: if your item is faulty, then you can get a refund.
  • up to six months: if your faulty item can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.

If you wish to exercise your legal rights to reject products you must either post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection and will refund you the price you paid by the original method that you used for payment. Please call customer services on 01484 487522 or email us at sales@artandcraftfactory.co.uk for a return label or to arrange collection.

Other reasons:

You may also end your contract if for example

  • We have told you about an upcoming change to the product or these terms which you do not agree to (see clause8.2);
  • We have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
  • There is a risk that supply of the products may be significantly delayed because of events outside our control;
  • We have suspended supply of the products for technical reasons, or notify you we are going to suspend them, in each case for a period of more than 10 days.

In which case, the contract will end immediately and we will refund you in full for any products which have not been provided.

If you change your mind:

Under the Consumer Contracts Regulations you have the right to cancel your order, if you change your mind, as long as you do so no later than 14 days after the day on which you receive the goods or service. You must inform us of your wish to cancel in writing either by letter, email (sales@artandcraftfactory.co.uk), using the returns form on the website or by calling 01484 487522 within a period of 14 days beginning on the day after the day you receive your goods. You must take reasonable care of the goods and not use them, nor mix them in inseparably with other items. You should post the goods back to us in their original condition and packaging, wherever possible, within 14 days of informing us of your wish to cancel.  If you return goods to us, we will not be responsible for any loss or damage to them during transit.  Please ensure you obtain a certificate of posting from the Post Office, which is provided free of charge.  If goods are lost, or damaged in any way, we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods.   The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered by a more expensive express method, then we will only refund what you would have paid for the cheaper delivery option.  For full details of your rights under the Consumer Protection Regulations, please contact your Citizens Advice Bureau or a Solicitor. Full details of how to return goods can be found in the returns section. Express Delivery Charges will not be refunded if you cancel or return your order unless the product is faulty or does not fit the description given. If you have changed your mind, your refund will be made within 7-10 days from the day on which we receive the product back from you. Where multi-buy discounts have been taken, if you later return any of the items you will not be entitled to the discount.

Exceptions to the Returns Policy

Returned items which are not in new or unused condition may not be fully credited to your account unless they are faulty.


If you do have a complaint please write to Art & Craft Factory, Turnbridge Mill, Quay Street, Huddersfield. HD1 6QT or call 01484 487522 or email sales@artandcraftfactory.co.uk.  We welcome and learn from complaints. We aim to deal with complaints speedily and sympathetically. All complaints are logged, investigated and replied to.

Customer reviews

We want to encourage customer ratings and reviews of our product to help others and to improve our service.  However we have guidelines with regard to customer conduct surrounding such feedback. By submitting feedback to Art & Craft Factory, you warrant that:

  • You are the sole author and have not copied the content from any third party;
  • All content that you post is accurate;
  • Use of the content you supply does not violate these guidelines and will not cause injury to any person or entity.
  • You further agree and warrant that you shall not submit any content:
  • That is known by you to be false, inaccurate or misleading;
  • That infringes any third party’s copyright, trademark, or privacy;
  • That is, or may reasonably be considered to be, defamatory, racially or religiously biased or offensive, contains obscene language, or is threatening or harassing to any individual, partnership or corporation;
  • That includes any information that references other websites, addresses, email addresses, contact information or phone numbers; or
  • That contains any computer viruses, worms or other potentially damaging computer programs or files. For any content that you submit, you grant Art & Craft Factory a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

All content that you submit may be used at our sole discretion. We reserve the right to change, condense or delete any content on our websites that we deem, in its sole discretion, to violate the above guidelines.  We do not guarantee that you will have any recourse to edit or delete any content you have submitted.  We reserve the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not Art & Craft Factory are responsible for the contents of your submission. By submitting your email address in connection with your rating and review, you agree that Art & Craft Factory may use your email address to contact you about the status of your review and other administrative purposes.

Our responsibility for loss or damage suffered by you

If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.


All associated artwork is copyright of JL Brierley t/a Art & Craft Factory and /or our suppliers.  It is prohibited for any images to be downloaded from this site and reused without our express written agreement having been secured first from J L Brierley t/a Art & Craft Factory.


Each of the clauses of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect. These terms are governed by the laws of England and Wales. We reserve the right to amend these terms and conditions at any time. Your statutory rights are not affected.  

Cookie Policy

This website uses cookies to store information on your computer.

What is a cookie?

Wikipedia’s explanation: A cookie, also known as an HTTP cookie, web cookie, or browser cookie, is usually a small piece of data sent from a website and stored in a user’s web browser while a user is browsing a website. When the user browses the same website in the future, the data stored in the cookie can be retrieved by the website to notify the website of the user’s previous activity. Cookies were designed to be a reliable mechanism for websites to remember the state of the website or activity the user had taken in the past. This can include clicking particular buttons, logging in, or a record of which pages were visited by the user even months or years ago.

Why do we use cookie’s on this website?

Cookies help us to provide you with the best experience from our website.

Managing cookies

Most web browsers allow you to control the cookies stored on your computer through your browser’s settings.

Removing or disabling cookies

You may choose to remove or block cookies at any time by adjusting your browser settings, please note, this may impact your experience of our website.  

Website Privacy Policy

Information collection and use

We will not sell, share, or rent this information to others in ways different from what is disclosed on this page. We may collect basic personal information from you, in order to keep you informed with information, at your request. At any time, you can request to be removed from our contact database, and you will not hear from us again.

Secure storage

All of our data is stored with our web host. Only authorised members of staff who need the information to perform a specific job are granted access to personally identifiable information.


We will not, under any circumstances, share with any third party individual IP addresses, email addresses, personal contact details or other information collected through this website or related statistic tracking systems. If information sharing is required for the purposes of this or any other event, you will be given immediate notice.

External links

This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy policy applies solely to information collected by this web site.

Data protection

As we are not classed as a “data controller”, we do not have to notify the Information Commissioner about the information we collect or our practices. Please note however, that we comply meticulously with the eight principles of the Data Protection Act 1998 and understand best practice for managing information.


If you have any questions about the security at our website, you can contact us.